Terms

Company details: This website is operated by Kilwhiss Group Limited, registered in Scotland (company number SC886888). Registered office: Easter Kilwhiss Farm, Ladybank, Cupar, Scotland, KY15 7UR. This is a correspondence address; customer visits are not offered.

Last updated: 19 September 2026

1. About these terms

These terms apply to home visits and remote technology-support services supplied by Kilwhiss Home Tech. They do not reduce any rights you have under UK consumer law.

2. Booking and scope

We will agree the requested work, location, estimated price and appointment arrangements before starting. If we discover additional work or cost, we will explain it and obtain your agreement before continuing.

3. Prices and payment

Current introductory prices include £55 for a home visit of up to 60 minutes, £75 for new-device setup, £85 for an online-safety check and Family Support Plans from £15 per month. Confirm the final price when booking. Payment is due as agreed on the booking confirmation or invoice.

4. Cancellation

You may cancel or rearrange by contacting us as soon as possible. If you buy at a distance or in your home, you may have a statutory 14-day cancellation right. If you expressly ask us to begin within that period, you may have to pay for work supplied before cancellation. The right may be affected once a service has been fully performed with your prior request and acknowledgement.

5. Your responsibilities

You must have authority to ask us to work on the devices, accounts and services involved; provide accurate information; keep passwords and authentication codes private; maintain suitable backups where reasonably possible; and provide a safe working environment for a home visit.

6. Passwords and remote access

We do not need to retain your passwords. Where authentication is required, you should enter the password yourself where practical. Remote access will be used only with your permission and ended when the support session is complete.

7. Data and backups

Technology work can involve a risk of data loss. We will use reasonable care, but you remain responsible for keeping adequate backups unless backup work is specifically included in the agreed service.

8. Our service

We will provide the service with reasonable care and skill. Some faults depend on third-party services, equipment condition, manufacturer support or internet availability and may not be capable of repair.

9. Liability

Nothing excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights. Subject to that, we are not responsible for losses that were not reasonably foreseeable or for business losses where you purchased the service as a consumer.

10. Complaints

Please email info@kilwhiss.uk or telephone +44 1337 302 170. We will acknowledge the complaint and work with you toward a fair resolution.

11. Governing law

These terms are governed by Scots law. If you are a consumer, you may bring proceedings in the courts applicable to where you live where consumer law permits.